Torbay Coast & Countryside Trust

Torbay Coast & Countryside Trust is a local, independent charity that safeguards over 1750 beautiful acres of green space across Torbay.

The Trust and ER Response have enjoyed a working relationship for the last four years which has grown from a standard daily unlock/lock-up task to a requirement for Key-holding/Alarm Response services across varying sites including a working farm, a country park, shops, cafes, a nature reserve and an educational residential centre.

For this particular client it has been important to strike the balance of demonstrating that an Alarm Response system is in place while ensuring that this does not detract from the natural beauty and ambiance of each site.  With this in mind a minimal number of warning boards were erected at each location to act as a deterrent without affecting the ambiance.

While initially straightforward in terms of alarm response, the first few visits to the residential education centre quickly high-lighted that a more specialised approach was called for and after consultation with the Education Manager it was agreed that ER Response would need to take on more of a facilities management role in this instance.  Our alarm response cover to this particular site now incorporates the operation of the boiler and addressing any utilities issues that may arise.

Finding a trustworthy keyholder is an integral part of running a successful operation and we are proud that Torbay Coast and Countryside Trust have chosen us to deliver this service.

Torbay Coast & Countryside Trust is a local, independent charity that safeguards over 1750 beautiful acres of green space across Torbay.

The Trust and ER Response have enjoyed a working relationship for the last four years which has grown from a standard daily unlock/lock-up task to a requirement for Key-holding/Alarm Response services across varying sites including a working farm, a country park, shops, cafes, a nature reserve and an educational residential centre.

For this particular client it has been important to strike the balance of demonstrating that an Alarm Response system is in place while ensuring that this does not detract from the natural beauty and ambiance of each site.  With this in mind a minimal number of warning boards were erected at each location to act as a deterrent without affecting the ambiance.

While initially straightforward in terms of alarm response, the first few visits to the residential education centre quickly high-lighted that a more specialised approach was called for and after consultation with the Education Manager it was agreed that ER Response would need to take on more of a facilities management role in this instance.  Our alarm response cover to this particular site now incorporates the operation of the boiler and addressing any utilities issues that may arise.

Finding a trustworthy keyholder is an integral part of running a successful operation and we are proud that Torbay Coast and Countryside Trust have chosen us to deliver this service.

Torbay Coast and Countryside Trust have been working with ER Response for 2 years. ER Response have handled their duties (key holders and alarm response) efficiently and reliably.

We receive regular feedback regarding exercise of their duties and call outs, which is invaluable in ensuring the future security of our sites and our staff. We all find the team very professional whilst retaining a friendly and amenable approach.
Torbay Coast and Countryside Trust

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