Privacy Policy

This Privacy Notice provides you with a clear statement detailing your rights under the new data processing act (GDPR). Any questions or requests in relation to the processing of your personal data should be sent to info@erresponse.co.uk for the attention of the Data Protection Officer, Jo Osborne.

ER Response & Security Ltd will always respect the privacy of personal data supplied to us and we are committed to ensuring any data collected remains
safely held.

Data collected may include

• • Your name
  • Your address
  • Your phone number
  • Your email address
  • Information as to which of our services you use.

This information may be collected in person, via written forms, via telephone contact, via email or via our website. Your personal data is primarily collected for the purpose of fulfilling the terms and conditions of our contract with you and will be used for the purposes of work carried out for you. It may also be used to keep you informed of promotions relevant to the services we currently provide to you.

Your personal data is accessed for the most part by ER Response & Security staff however other recipients may include our data storage service provider and our marketing service provider.

We will not sell or trade your details with other organisations for marketing purposes.

As a data subject you have a right to control the way your personal information is used. These rights include:

• • The right to access: you may request at any time to access your personal data.
  • The right to rectification: you have the right to correction or completion of any incorrect or incomplete data we hold about you without delay.
  • The right to be forgotten: you have the right to have all or part of your personal data erased
  • The right to object: you have the right to object at any time to the processing of your personal data for the purpose of direct marketing.
  • The right to withdraw your consent: when processing is consent based, you are free at any time to withdraw your consent.
  • The right to restriction of processing: you may request that we restrict the processing of your personal data  while the accuracy of your data is being contested, when the processing appears to be unlawful or when we no longer need your personal data for processing purposes.
  • The right to data portability: you have the right to receive upon request all your personal data in a commonly used format for the purposes of passing that data elsewhere of your choosing.
  • The right to lodge a complaint with the Information Commissioner’s Office (ICO): this is the appropriate organisation with whom to lodge a complaint relating to issues with the use of your personal data.

Your data will be stored for no longer than is necessary for us to fulfil or obligations in relation to our terms of engagement. We will regularly undertake an audit to ensure personal data that no longer holds a purpose is erased. We may however be legally obliged to store your personal data for a minimum time period to comply with statutory requirements.

PRIVACY POLICY

Our use of Cookies

Our website uses cookies which are small text files stored on your computer by your browser. These contain information about the use of your computer but do not include personal information about you (they don’t store
your name or contact details for instance). Cookies enable us to monitor website traffic and see how many new visitors we are getting a month. Most internet browsers accept cookies automatically; however users have the
opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time.

You can change the settings of your internet browser to erase cookies or prevent automatic acceptance if you prefer.

The Data Protection Officer will remain (in conjunction with The Director), legally responsible for reviewing this policy to ensure that it meets legal requirements and reflects best practice. As a result of this we may update this Privacy Notice occasionally; however the latest version will always be available on our website.